Warranty Policy

Effective Date: March 6, 2025

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At Eau Claire Computer Service and Repair (ECCSR), we stand by the quality of our work and are committed to providing reliable, professional service. Below is our warranty policy regarding repairs and services.

 

Hardware Warranty

All hardware components purchased through ECCSR are covered by the manufacturer’s warranty, which varies in length depending on the manufacturer and specific product. If a hardware issue arises, customers must contact the manufacturer directly for warranty claims. We are happy to assist with warranty-related troubleshooting and manufacturer communication as a separate service.

 

Labor Warranty

We guarantee our labor for 30 days from the date of service. If the same issue reoccurs within this period due to our workmanship, we will diagnose and resolve it at no additional labor charge.

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Warranty Exclusions

Our warranty does not cover:
❌ Issues caused by accidental damage, misuse, neglect, or external factors (power surges, viruses, malware, etc.).
❌ New or unrelated issues that arise after the original service.
❌ Software issues, unless directly related to our service.
❌ Manufacturer defects beyond our control.

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How to Submit a Warranty Claim

If you experience an issue covered under our labor warranty, please contact us at:
📞 715.255.0566
📧 support@eccsr.com
🌐 www.eccsr.com

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We appreciate your business and look forward to keeping your technology running smoothly!